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Privacy Policy

Effective Date: [Sept 2025]
 Last Updated: [Sept 2025]

Introduction

Welcome to METIS Network Solutions Ltd. We are committed to protecting the privacy and confidentiality of educators who use our platform. This Privacy Policy explains how we collect, use, protect, and handle information when teachers use our question-and-answer service.

Our Core Privacy Commitment: We do not share, sell, or disclose teacher identities or personal information to third parties.

 

Information We Collect

Information You Provide

  • Account Information: Email address, username, school/district name (optional), and password
  • Questions and Content: The questions you submit and any additional context you provide
  • Profile Information: Optional professional details such as subject area and grade level taught

 

Automatically Collected Information

  • Usage Data: How you interact with our platform, including pages visited and time spent
  • Technical Information: IP address, browser type, device information, and operating system
  • Cookies: Small data files that help improve your experience (see Cookie Policy below)

 

How We Use Your Information

We use collected information solely to:

  • Provide personalized responses to your educational questions
  • Improve our platform’s functionality and user experience
  • Ensure platform security and prevent misuse
  • Send important service updates and notifications (only if you opt in)
  • Generate anonymous analytics to improve our educational content

 

We do NOT use your information to:

  • Share your identity with other users, schools, or districts
  • Create public profiles or directories
  • Market third-party products or services
  • Track your activity across other websites

 

Teacher Identity Protection

Anonymity Measures

  • Anonymous Questioning: All questions are processed without revealing your identity to our response system
  • No Public Profiles: Teacher names and identifying information are never displayed publicly
  • Secure User IDs: Internal systems use encrypted identifiers, not personal information
  • Staff Access Controls: Only essential technical staff have access to account information, and they are bound by confidentiality agreements

 

Content Privacy

  • Question Confidentiality: Your questions are treated as confidential educational inquiries
  • No Content Sharing: We do not share specific questions or responses with other users
  • Aggregated Data Only: If we use data for research or improvement, it is completely anonymized and aggregated

 

Information Sharing and Disclosure

We Do Not Share Your Information Except:

  • Legal Requirements: When required by law, court order, or government investigation
  • Safety Concerns: To address immediate safety threats to students or staff
  • Service Providers: With trusted technical service providers who are contractually obligated to protect your data
  • Your Consent: When you explicitly authorize us to share specific information

 

We Will Never:

  • Sell your personal information to third parties
  • Share your identity with other teachers or educational institutions
  • Provide your information to marketing companies
  • Create public directories or teacher networks without explicit consent

 

Data Security

We implement industry-standard security measures including:

  • Encryption: All data transmission and storage uses strong encryption
  • Access Controls: Limited employee access on a need-to-know basis
  • Regular Audits: Routine security assessments and vulnerability testing
  • Secure Infrastructure: Hosted on secure, compliant cloud platforms
  • Data Minimization: We collect only the information necessary to provide our service

 

Your Rights and Controls

You Have the Right To:

  • Access: Request a copy of your personal information
  • Correction: Update or correct your account information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a portable format
  • Opt-Out: Unsubscribe from non-essential communications

 

Account Management

  • Update your privacy preferences in your account settings
  • Control what information is stored in your profile
  • Delete individual questions or your entire question history
  • Deactivate your account at any time

 

Data Retention

  • Active Accounts: We retain your information while your account is active
  • Deleted Accounts: Personal information is deleted within 30 days of account deletion
  • Anonymized Data: Some anonymized usage statistics may be retained for platform improvement
  • Legal Obligations: Some data may be retained longer if required by law

 

Children’s Privacy

Our platform is designed for professional educators only. We do not knowingly collect information from children under 13. If we learn that we have collected information from a child under 13, we will delete it immediately.

 

Cookies and Tracking

We use minimal cookies to:

  • Keep you logged in during your session
  • Remember your preferences
  • Analyze platform usage (anonymized)

You can disable cookies in your browser, though this may affect platform functionality.

 

International Data Transfers

If you are located outside of the United Kingdom, your information may be transferred to and processed in the United Kingdom where our servers are located. We ensure appropriate safeguards are in place for international transfers.

 

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Email notification to your registered email address
  • Prominent notice on our platform
  • Updates to the “Last Updated” date above

Continued use of the platform after changes indicates acceptance of the updated policy.

 

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Privacy Officer
 METIS NS Ltd
 Email: contact@metisnsltd.com

For urgent privacy concerns, please contact us immediately at contact@metisnsltd.com.

 

Additional Resources

 

This privacy policy is designed to be transparent about our data practices and emphasise our commitment to protecting educator privacy. Your trust is essential to our mission of supporting teachers.